Frequently Asked Questions

Yes. Everything on gisou.ae is genuine Gisou, stored in our own warehouse in Dubai and delivered by our own team. You can read more about us on our About page.

Dubai: 1–2 working days. All other emirates: 2 working days.

Free on orders of AED 199 and above. Orders under AED 199 have a flat AED 15 delivery fee anywhere in the UAE.

Not at the moment. We deliver to all seven emirates only.

By debit card, credit card or Apple Pay at checkout. We do not offer cash on delivery. See Payment & Security for how your payment is protected.

Yes. All prices are in AED and include 5% VAT.

Yes, if it is unopened and unused, within 7 days of delivery. If an item arrives damaged or wrong, email us a photo or video and we will replace or refund it. Read the full policy.

Email info@gisou.ae or use the form on our contact page.

Frizz happens when dry hair pulls moisture from humid air and the cuticle lifts. Three steps help most: a hydrating mask such as the Ceramide Therapy Hair Mask, a leave-in mist before drying, and a few drops of Honey Infused Hair Oil to seal the ends. Avoid rubbing wet hair with a rough towel.

Yes. Our Honey Infused Hair Oil can be used daily on all hair types. Use 1 to 2 drops on fine hair and more on thick hair, on the mid-lengths and ends only.

Used in the right amount, a hair oil smooths the surface of the hair, adds shine and helps control frizz. Too much, especially near the roots, can make hair look greasy.

A body mist is a lighter fragrance that you can spray generously. The Gisou Hair & Body Mist is alcohol-free and also hydrates hair and skin.

Hold the bottle about an arm's length away and mist it over your lengths rather than your scalp. Two or three sprays are enough, and you can add one more later in the day to refresh. See all hair perfume scents.

We do not claim that our products grow hair or stop hair fall. They are designed to improve how your hair looks and feels: softer, smoother, shinier and less prone to breakage.