Returns & Refunds

We want you to love every Gisou product you order. If something is not right, here is how we fix it.

Cancelling an order

Changed your mind before your order leaves our warehouse? Email info@gisou.ae with your order number as soon as possible. If the order has not been dispatched, we will cancel it and refund you in full. If it has already been dispatched, you can return it unopened within 7 days of delivery as described below.

Damaged, faulty or wrong item

If your order arrives damaged, faulty, or is not what you ordered, please email info@gisou.ae as soon as possible after delivery with:

  • your order number
  • a clear photo or short video of the product and its packaging

Once we have checked it, we will send you a replacement or give you a full refund, whichever you prefer.

Changed your mind?

You can return a product within 7 days of delivery if it is:

  • unopened and unused
  • still sealed, with its original packaging intact

For hygiene reasons, we cannot accept returns of opened or used beauty products, unless they arrived damaged or faulty.

How to start a return

  1. Email info@gisou.ae with your order number and the product you want to return.
  2. We will reply with the return arrangements.
  3. Once we receive and check the product, we will confirm your refund by email.

Refunds

Refunds go back to the original payment method: the same debit card, credit card or Apple Pay you used. Depending on your bank, the money can take 5–10 working days to appear on your statement.